2022 Annual Accounts and Trustees Report

Posted: 8 December 2022 5:24 pm.

The 2022 accounts and trustees report have now been finalised and are available to download here.

The accounts show another sucessful year for Stepping Stone Projects, some of the highlights of the year are as follows:

• Provided services to 1,322 customers who were either homeless or in unsuitable / insecure housing; 286 within the Young Person’s Services and 1,036 in Adult Services;
• Achieved average utilisation rates of 86.9 in our services and average throughput of 206.7% both of which exceeded our targets;
• Achieved an 92% overall customer satisfaction level, 81% satisfaction with accommodation and 96% stating they would recommend SSP to family and friends;
• Achieved 100% partner satisfaction levels and 84% colleague satisfaction levels;
• Made great progress delivering our key Business Transformation Strategies (Business Development and Our People) and our 10 Operational Strategies and their supporting Action Plans;
• Delivered and developed new partnerships and relationships with GMCA, Manchester, Bury, Oldham, Tameside, Rossendale, Burnley, Hyndburn and Blackburn Councils, CP, Onward Housing, APH, Calico, Homeless Link and WHAG;
• Provided more promotional and development opportunities to colleagues, resulting in many internal promotions and appointments including our new Assistant Director, 4 Operations Managers, 9 Assistant Managers, c40+ new Supported Housing Workers, Housing Management Officer and Concierge posts;
• Turnover increased by 36% to £6.8m;
• Delivered a surplus of £650.2k.

The accounts and trustees report demonstrate our continuing growth and sucess in helping vulnerable customers to achieve independent living in appropriate housing despite the constraints imposed by ever-increasing costs and pressures on local authority funding.

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