Located in the centre of Littleborough, Rockley House offers accommodation with enhanced housing management to people aged 18 and over who are homeless or at risk of homelessness.
What the service delivers
The service consists of 7 self-contained fully furnished flats in a grouped accommodation setting at Rockley House with communal facilities, including gardens, laundry and access to IT. The project is staffed by a part-time Housing Officer who supports customers with long-term, low-level support needs in managing and sustaining their accommodation and independence.
The on-site Housing Officer provides an enhanced housing management service including repairs reporting and general housing-related advice to customers.
Who is eligible for the service?
Rockley House is a mixed gender generic service for single people at risk of homelessness aged 18 and over who have long-term, low-level tenancy sustainment needs.
What help will customers receive?
At the move-in stage the Housing Officer will complete an induction programme with each new tenant. The Housing Officer will offer housing related advice and guidance to assist the customer in managing their tenancy.
Assistance that can be offered, include:
- Help complying with the terms of the tenancy.
- Advice on housing rights and responsibilities.
- Help with applying for benefits, grants and loans.
- Help with budgeting, paying bills and managing debts.
- Help filling in forms. (i.e. Welfare Benefits).
- Advice and assistance with security regarding the tenant’s home.
- Managing breaches of tenancy conditions including anti-social behaviour, noise nuisance.
How to access the service
To refer please contact our Central Referral Team on 01706 359600 or via e-mail at email@example.com – an electronic e-mail form will be sent to you to complete.
Once a referral form is received, we will arrange a Needs Assessment interview with the applicant; if they meet the criteria they will be placed on the waiting list for the project.
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